Privacy and Cookies Policy | erklab

1. Introduction

Welcome to erklab. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data includes first name, last name.
Contact Data includes email address, phone number.
Professional Data includes company name, job title.
Communication Data includes the content of messages you send to us through contact forms.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To respond to your inquiries and provide customer support
To send you marketing communications (with your consent)
To improve our website and services
To comply with legal obligations

4. Contact Form Submissions

When you submit our contact form, we collect and store the information you provide (name, email, company, phone, budget range, and message). This information is used to:

Respond to your inquiry
Provide you with information about our services
Send you marketing communications (with your consent)
Improve our services and understand our audience

By submitting the contact form, you agree to our Privacy Policy and allow erklab to use this information for marketing purposes.

5. Google Analytics and Tracking

We use Google Analytics to collect information about how visitors use our website. Google Analytics collects information such as how often users visit this site, what pages they visited, and what other sites they used prior to coming to this site. We use the information to compile reports and help us improve our website.

Google Analytics collects the following information:

The pages you visit on our site
How long you spend on each page
How you arrived at our site (e.g., from a search engine or another website)
What you click on while using our site
Your approximate location (country/region)
Your device type (desktop, mobile, tablet)

For more information about how Google uses data, please visit: Google Privacy Policy

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following types of cookies:

Strictly necessary cookies - These are cookies that are required for the operation of our website.
Analytical/performance cookies - They allow us to recognize and count the number of visitors and to see how visitors move around our website.
Functionality cookies - These are used to recognize you when you return to our website.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please use our contact form.

11. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be sure you understand our policies and practices.